You can re-schedule or cancel your tour. We have a 48 hour cancelation policy. If you need to cancel for any reason please let us know within 48 hours of your tour.

Rescheduling is possible as long as you let us know 48 hours before the starting time of your tour/activity. Cancellations made with 7 days prior to the tour date are eligible for 100% refund or future travel credit. Cancellation fees will be charged when cancellations are done with less than 6 days before the tour date. 

Please check the 5 day forecast. We go out rain, snow or shine, but if you prefer not to, the 5 day weather forecast will help you to cancel within 48 hours.

The most important thing is to dress appropriately for the weather and to make sure you have good walking shoes. Sneakers or hiking shoes are best.

Unfortunately we do not, but this is why we offer private tours. As another option, you are more than welcome to try and do this on your own.

If you have a great time and want to thank your tour guide, gratuities are very much appreciated. Like any service industry 10% to 20% is a general rule of thumb, and again is always greatly appreciated.

We have tour guides who are available for private tours who are fluent in Spanish, Portuguese, Italian and French. When you send your booking form, you will be asked if you need a guide who speaks a language other than English.

At Ideas South America, we’re focused on your health & safety. We follow all Covid-19 guidelines from the City of Buenos Aires. Guides received health and safety training, monitor temperatures daily, and guides trained in group social distancing practices.

Please contact us if you have any questions.